Kiln & Crafts Store Policies

STORE POLICY
PLEASE WASH YOUR HANDS BEFORE PAINTING!!!  Skin oils and lotions may affect the ability of the paint and glaze to bond with the bisque.  All of our ceramic paints and glazes are food safe! However, they should be hand washed to avoid possible problems over time.
We will hold your pottery for 90 days, after that, IT WILL BE SACRIFICED TO THE KILN GODS!!!  If not picked up, we may donate, sell, or discard the piece.  We have limited storage space.  Special arrangements may be made at our discretion and capacity.  
No returns or refunds if you do not like your finished piece.  Once fired in the kiln, colors are different from the paint you use in the store.  Be careful of smears and unpainted areas.
If you are not able to finish your piece in one day, we will send the unfinished piece home with you.  You have up to one month to come back and finish it.  Please know that extended periods will have an effect on the bisque and the paints.  We encourage you to finish your piece as soon as possible.   
Shipping breakages sometime occur.  We insure everything sent out and will reimburse you for anything that arrives broken.  Please understand that we must follow the rules and guidelines from the USPS when these things happen.  We may need pictures or the return of the item to the Post Office.
FIRING IN A KILN IS AN INEXACT SCIENCE
From time to time, there are imperfections, breakage accidents, timing delays and other gremlins that our beyond our control.  We are as unhappy as you when these things occur.  We realize that some pieces may have great meaning to you, and sometimes cannot be duplicated.  We will do our best to resolve the situation to your satisfaction, however, we will not reimburse you for your time or effort, or above the amount of the piece.  We may offer coupons for your next visit at our discretion.  
Please have fun and enjoy your experience!!


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